
Click on a Question to get an Answer... |
| 1. Do you pick up at the airports or seaports? |
Yes, we offer a meet & greet service at all South Florida airports & seaports.
1. Customers arriving on domestic flights are meet inside the terminal after they have exited the secured concourse. Our drivers display a printed sign with passenger's last name.
2. Customers arriving on International flights are meet in the greeters lobby after they have cleared Customs & Immigration.
3. Customers arriving on cruise ships are meet after exiting the customs & baggage claim area. |
| 2. Do you only do airports & seaports transfers? |
We provide local & long distance service by the trip or hourly charter to & from anywhere in Palm Beach, Broward & Dade Counties. We also transport customer from Broward & Palm Beach counties to any destination in the United States. |
| 3. If my flight is delayed what should I do? |
Our dispatchers monitor all flights on which our customers are arriving on and will be aware of the delayed status of your flight. The driver’s schedules are adjusted to the extent possible in order to accommodate your delayed arrival. (Note: your delayed arrival may conflict with another scheduled on time flight). Please call our office upon arrival Toll free 1 (888) 631-7120. |
| 4. After making my reservation, do I need to call again to confirm? |
No! If you provide us with an email address our computerized reservation system is designed to automatically email confirmations or we can fax you confirmations. In addition our customer care associates will also personally reconfirm your out bound reservation the day before your trip, during 6:00PM & 9:00PM. On the day of your trip the assigned drivers will also call you approximately 15-30 Minutes before your scheduled pick up time to inform you that he is on his way. "Peace of Mind is Being on Time - We are On Time All The Time". |
| 5. What type & size vehicles do you operates? |
Please see "Our Vehicles" page of this web site. |
| 6. Do you provide car seats? |
Yes! Forward facing only for infants & toddlers. |
| 7. What form of payment do you accept? |
We accept Cash, Travelers Checks – Visa, Master Card, Discover, and American Express credit cards. (To use your credit card simple click on our secure Payment Option link and submit your payment. |
| 8. Can I use my credit card to pre pay for a second party? |
Yes, upon receipt of trip confirmation simple logon to our secure Payment option link, complete all required fields and submit. |
| 9. What are your rates? |
Our low "flat rates" by the trip are from one zone to another based upon the ZIP codes. Hourly, daily or weekly charters are also available. Please call our customer care associates for a free price quote as required. |
| 10. What is your Cancellation Policy? |
We requires that reservation for sedan transfers be cancelled by calling our office at (954) 237-6602, toll free (888) 631-7120 a minimum of (2) days, 48 hours prior to the scheduled date & time of pick up for a full refund. Round trip reservations require separate cancellation notices. All charters and reservations for Specialty vehicles such as SUV, Stretch Limousines, Buses, Hummers etc. requires fourteen (14) days advance notice and when cancelled in a timely manner will incur a 15% Administration fee. If you fail to cancel by phone within the above cancellation periods you will be charged in full for the reservation.
Please note: Confirmations of Cancellations are available from us by email or fax upon your request.
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| 11. What is your Change Policy? |
We requires that all requests for changes be made by calling (954) 237-6602, toll free (888) 631-7120 a minimum of two (2) days prior to scheduled pick-up date and time for sedan transfers and seven (7) days for all other reservations; all changes are subject to availability. If a reservation change request cannot be accommodated and results in a cancellation you will be charged for the reservation in full; if, the cancellation is not received within the prescribed cancellation periods listed above.
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| 12. Is it possible to change or cancel a reservation with my Chauffeur? |
No, all required changes, confirmations and cancellations need to be called into our dispatch center at (954) 237-6602, toll free (888) 631-7120. |
| 13. How far in advance should I place my reservation? |
Availability changes daily and we suggest you place reservation as soon as you have firm travel dates and times
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| 14. Can I pay for the reservation in Cash instead of using the credit card that was provided when I made the reservation? |
Yes |
| 15. When is my credit card charged? |
After you receive our confirmations you may login to the Secure Online Payment Page of our web site and process your payment. If that is not done we will charge your credit card 48 hours prior to the scheduled pick-up time. Deposits that are required for reservations are charged at the time the reservations are made and are strictly non-refundable; even if you cancel your reservation within the prescribed time frames. Furthermore the balance in full will be due should you fail to cancel within the prescribed time period.
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| 16. If I place a reservation for 8 hours... but after the pick-up. I realize I require less time....will I be charged for the full 8 hours? |
Yes |
| 17. How much time do I have to meet the Chauffeur on my Seaport Transfer Reservation? |
You are allowed 30 free minutes from your scheduled pick up time for domestic cruises and 60 minutes for international cruises requiring customs clearance in the USA. If you do not meet the Chauffeur or call us within the above allotted time we will consider you a "no-show" and you will be charged in full for the reservation. |
| 18. How much time do I have to meet the Chauffeur on my Airport Transfer Reservation? |
You are allowed 30 free minutes for domestic flights arrivals and 60 minutes for international Arrivals requiring customs clearance in the USA. If you do not meet your Chauffeur or call us within the above allotted time we will consider you a "no-show" and you will be charged in full for the reservation. |
| 19. Where do I meet my Chauffeur for pick-up? |
This information is provided with your confirmation (EG Meet & greet at baggage claims or curb side Ect.) |
| 20. Can I instruct the Chauffeur to take a scenic route to my hotel from the Airport? |
Transfer rates are based on the most direct route from one zone to another without stops or deviation, if you would prefer the Chauffeur to use a specific route our hourly rates and minimums will apply, plus applicable fees and gratuity.
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| 21. Do you charge for requested stop(s) during transfers? |
Yes, you will be charged for the stop(s) and waiting time in increments of 15 minutes.
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